TRAINING & SUPPORT

Our customers receive the very
best in after care support

AS A CUSTOMER, YOU WILL BENEFIT FROM:

1.

Quick response from our technicians

Should any of our customers need our help, we have fully certified technicians on hand to resolve any situations promptly and professionally, we carry a large quantity of spare parts and our average turnaround time from fault to repair is less than 24 hours.

2.

New to the industry?

Many customers who purchase machinery from us are new to the industry and we have the expertise and intention to help them succeed in their new venture, not just to supply the equipment but to help them grow their business and help with production techniques, promotion & marketing ideas and we’re always at the end of the phone to offer advice.

3.

On-site training from our experts

Once you have purchased our equipment you will be trained on-site by a qualified technician who has years of experience with people of all backgrounds and we pride ourselves on our ability to competently train even the most inexperienced of individuals. We also do not limit the amount of training we give*

4.

Unlimited telephone support

In addition, you as our customer will receive unlimited telephone support for the entire time you own your equipment. We feel this is especially important when you are first setting up and also the help we give to individuals once their warranty expires reduces the chance of any labour charges.

OUR ETHOS

Amaya Sales UK Ltd firmly believes that the level of backup you give to your customers reflects directly on the quality of your business; we believe that no business can claim to be successful if you do not have a satisfied client base.

This is why we spend a lot of our time making sure our customers receive the very best in after care support. This level of service and commitment is the reason we believe we have an extremely high level of customer retention, the results quite simply speak for themselves.

If, after you receive your initial training you are not completely confident, we can arrange further training at no extra cost. (*Please be aware that this relates to the individual(s) which were originally trained, we cannot give unlimited training to members of staff who were not present on the initial installation unless arranged by prior agreement).

Why take our word for it? We are so confident in our level of support that you can quite easily put us to the test, speak to our customers, visit them or just read some of their testimonials.

TRAINING

Once you have decided to purchase with us we make arrangements to deliver your equipment and the training process begins.

Our technicians not only have a wealth of experience teaching people from all backgrounds and starting points, it is highly probable they are the only technicians within this industry that are required to pass written and practical examinations set by the manufacturers of the equipment we sell before they are allowed to work in the field. In addition to passing their exams they have to undergo an annual testing program also carried out by the product manufacturers to ensure their knowledge is as up to date as possible.

Why is this necessary? Well it makes certain that the training and support you, their end customer, receives is as effective as possible, it gives you the peace of mind that you are buying from regulated professionals, and the intention is that your return on investment is achieved as quickly as possible due to efficiency and knowledge.

The Training Process

Below is an outline of what is covered on a standard installation.

Day 1.

Machine and RIP Software are installed and tested. We give instruction on preparing your machine for printing, which includes graphic preparation, any necessary pre-coating, we cover adjustment of quality settings, position and alignment and maintenance procedures.

Day 2.

Day 2 is not always necessary but is an option to you should you need it. We do cover all the operating and maintenance procedures on day 1 and any further help is usually handled over the phone but you have the peace of mind that we are here if you need us. Please note this applies to customers in UK mainland only. If outside this area additional training charges may apply.